Effective date: November 12, 2026
All Custom Canine Design gear is made to order and is final sale. We do not accept returns or exchanges. Every custom harness is built to the measurements taken on your free video measurement call, so please take the call and ask questions if anything is unclear. If a piece needs adjusting after delivery, contact us at andi@customcaninedesign.com and we will quote the alteration.
Ready-made products (anything you can add straight to the cart that does NOT require measurements) are returnable within 30 days of delivery, unused and in the condition you received it.
Contact us at andi@customcaninedesign.com or call (240) 474-9169 with your order number and what's going on — a fit issue on a custom piece, or a return on a ready-made one. We'll walk you through the next step from there.